Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to. As customer experience professionals, the work you do to identify improvement opportunities ...

Tawn Albright of Bowstring is an award-winning Executive Coach. He works with leaders at all levels from start-ups to multinationals. In my professional journey, I've consistently used an impactful ...

Good decision making is an art form that is scarce in many organizations. This is evident in a recent study from McKinsey, which indicated that only 20% of organizations “excel at decision making.” ...

Making decisions is a key function of leadership. Leaders must make complex decisions that affect the lives of their teams, businesses, and communities. Expertise in the fine art of making decisions ...

Ethics is a fundamental part of everyday living and should guide our decisions, behaviors, and interactions in both personal and professional settings. Ethics involves determining what is right and ...

The author John Steinbeck said: “It is a common experience that a problem difficult at night is resolved in the morning after the committee of sleep has worked on it.” Many others have claimed they ...

Uncertainty seems to be everywhere right now. Uncertainty about the economy, politics, careers, weather, and wars, to name just a few. Doubt sets in anytime we face a decision with incomplete or ...

What do you do when you face an important but complicated decision? Do you turn to experts? Dig for data? Ask trusted friends and colleagues? Go with your gut ...