Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...

Intercom considers itself the "next-generation Salesforce," offering a digital take on a timeless problem: improving businesses' interactions with potential or existing customers. McCabe and the rest ...

Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology news and reviewing the latest gadgets for the last six years. His work can also be found on sister site CNET ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of ...

Alongside the HomePod mini, Apple introduced a new Intercom feature that's designed to let Apple device owners communicate with one another throughout the home, sending messages to specific rooms, ...

Apple’s new Intercom feature lets you use HomePods to send short audio messages to almost anyone with an Apple device. While Apple showcased Intercom when unveiling the upcoming HomePod mini smart ...

Since Amazon first enabled voice calling and messaging between its Echo-branded smart speakers, it's also added various ways Alexa users can communicate with one another using their Echo speakers, be ...

Smart home goodies are rapidly filling up the nation’s houses – but what about our flats and apartments, where smart locks and doorbells are pretty redundant? Ring’s latest gadget changes all that, ...

Ask Intercom CEO Eoghan McCabe about what he calls the “P-word,” and he’ll wince like he’s describing an overripe fruit. The native of Ireland has worked in software in San Francisco long enough now ...